Acer Technical Support

Yesterday, I updated Windows XP. There were 13 updates in total. It had been last updated a day or two before. But I didn’t get an explanation for the blue-screen error displaying “STOP: 0x0000007B” which popped up today morning, when I turned on my Acer laptop in order to check official mails.

All I could do was to try with the Safe-Mode, and thankfully, it ran, I was chilled muttering ‘something is better than nothing’, then in a bid to get relevant solution to fix the Blue-screen error, I navigated through the Acer Technical Support. I came across a range of error messages, though I couldn’t get the one I was looking for; but then one thing which I could conclude ‘it was something related with the driver conflicts’.

I went through the privacy policy and all that matters for being an Acer customer. Then I got the Acer number displaying under the Contact tab of the site, and dialed it. In no time it was entertained and I came across a technician who was ready to assist. Initially, he took some detail regarding the system configuration, and then instructed me to perform Windows XP Repair. I received an article that read as:

• Did you just install or make a change to a hard drive controller? If so, it could be a probable reason behind the STOP error. Undo the change and test for the 0x7B blue screen error.

• Startup with Last Known Good Configuration to undo related registry and driver changes.

• Use System Restore to undo recent changes.

• Rollback hard drive controller device driver to version prior to your driver update.

• Verify that the hard drive is configured properly in BIOS. The STOP 0x0000007B error could occur if the hard drive settings in BIOS are incorrect.

• Viruses can also damage the master boot record (MBR) or boot sector, so perform a system scan to fix the error. Either use third-party software running on the system or take help from Microsoft Security Essentials.

I was fortunate enough to get the solution in the second step only. Really, it was good to call on the Acer Support number at the right time; it was a miraculous escape from the dreaded system error. You can rely on the solution offered too, I’m happy to share it.